FAQ M-SEND
You can use the M-SEND service as a facility to send packages in the same area. You can specify a pickup location with a maximum distance of 100 km from your current location. When you order an M-SEND service, you can make more than one order at the same time.
Before you place an M-SEND service order, make sure the goods you send are in accordance with the terms and conditions below:
- Dimensions of 70x50x50 cm
- Not glassware
- Not easily broken
- Not animals
- Not included in prohibited items (Narcotics)
- Maximum weight of 20 kg
- Delivery of goods from and to prison
M-SEND is available in any city
Currently the M-SEND service is available in the following cities:
- Jakarta
- Bogor
- Depok
- Tanggerang
- Bekasi
- Bandung
- Jogjakarta
- Surabaya
What do i do if the driver doesn’t arrive
The things you have to do are:
- Patiently waiting, maybe the driver is on his way to you, experiencing traffic problems such as being stuck in traffic, obstacles to the vehicle.
- Contact the driver with the telephone number printed on the MOVE application.
- Contact the driver via chat that is already listed on the MOVE application.
How to find out the estimated fee rates sent
- You can place orders for shipping via the Move Application
- In the application select M-SEND
- Select the location to collect your goods
- Enter the location for sending goods
- Select shipping details for the items you send
- Include the name and number of the sender and recipient
- Then select “Message” to get the sender driver for your item.
- After meeting the driver, you give the item you want to send, then the driver will send your item with an estimated 3-8 hours.
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