help centre m-send

FAQ M-SEND

Send a package

You can use the M-SEND service as a facility to send packages in the same area. You can specify a pickup location with a maximum distance of 100 km from your current location. When you order an M-SEND service, you can make more than one order at the same time.

Before you place an M-SEND service order, make sure the goods you send are in accordance with the terms and conditions below:

  • Dimensions of 70x50x50 cm
  • Not glassware
  • Not easily broken
  • Not animals
  • Not included in prohibited items (Narcotics)
  • Maximum weight of 20 kg
  • Delivery of goods from and to prison

M-SEND is available in any city

Currently the M-SEND service is available in the following cities:

  1. Jakarta
  2. Bogor
  3. Depok
  4. Tanggerang
  5. Bekasi
  6. Bandung
  7. Jogjakarta
  8. Surabaya

What do i do if the driver doesn’t arrive

The things you have to do are:

  1. Patiently waiting, maybe the driver is on his way to you, experiencing traffic problems such as being stuck in traffic, obstacles to the vehicle.
  2. Contact the driver with the telephone number printed on the MOVE application.
  3. Contact the driver via chat that is already listed on the MOVE application.

How to find out the estimated fee rates sent

  1. You can place orders for shipping via the Move Application
  2. In the application select M-SEND
  3. Select the location to collect your goods
  4. Enter the location for sending goods
  5. Select shipping details for the items you send
  6. Include the name and number of the sender and recipient
  7. Then select “Message” to get the sender driver for your item.
  8. After meeting the driver, you give the item you want to send, then the driver will send your item with an estimated 3-8 hours.

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